The GeoPDF format provides an effective solution for -
Delivery - provide maps and plans in a format that can be used by volunteers.
Field Capture - use the GeoMark tools in conjunction with a GPS to capture assets and changes from within the Free Adobe Reader. Features can be exported in shape file format for inclusion in the enterprise GIS.
GeoPDF Mobile provides a cost effective PDA solution for data capture. Add photos and audio to the GeoPDF.
GeoForms provide a simple method of field assessment using drop down lists and automatic coordinate capture. See the Damage Assessment Sample
Limited Training - Most people have used Adobe Reader and the additional GIS features are easily learned.
Disconnected environment - data is always on hand even when communication systems are down. It is better to have 99.9% of the data 100% of the time than rely solely on a web service that is subject to failure. Publish base maps in GeoPDF format containing feature attributes and always have the data available in the hands of those attending the emergency.